Frequently Asked Questions
Question: How quickly will my tours be online?
Answer: Virtual Tours are typically processed within 24 to 48 hours of being photographed.
Question: Are your tours MLS compliant?
Answer: Yes. We offer multiple viewing formats for each virtual tour. The different formats are viewable by clicking on unique links that we can provide. Each type of tour has a varying degree of feature restriction so as to allow you to use the tour with the most features while still meeting the requirements of your local MLS.
Question: When will my virtual tours expire?
Answer: Your virtual tours will each expire after a 12 months period of time. Each virtual tour can be renewed on an annual basis.
Question: How many scenes can be included in each tour?
Answer: The tour window supports 60 scenes in any combination of full 360, partial 360 or still images. If you have renderings instead of photos, we can add them as well or in addition to actual photos. Please see the order section of this website for tour packages and pricing.
Question: Is it possible to exceed the 60 scene limit and if so, how much would the additional cost be?
Answer: Yes, it is possible to exceed the 60 scene limit. Please contact us for custom quote (link to contact)
Question: Can I change the color scheme of my tour windows?
Answer: Yes. We have many customizable options available.
Question: If I change my company or contact information, do I have to recreate my tours?
Answer: No. If you change your contact information, you simply need to let us know and we will update the changes in your online profile. All Agents have access to a "Agent Toolbox" included! Your profile and Agent toolbox is setup when you start our new Fustion Tours. You can edit your personal and company photo, logo, contact information, tour description, price, MLS#, and change your password.
Question: Is there an additional charge for the setup of real estate tour templates/skins by your staff?
Answer: There is no additional charge for the setup of real estate agent tour templates or skins.
Question: Can I place a link to school reports and city information on my tours?
Answer: Yes. You can have both a link to school reports as well as a link to city information on each of your tours.
Question: Can I place a link to a map of the property location on my tours?
Answer: Yes. A link to a map of the property is automatically generated.
Question: Can I place a floor plan on my tour?
Answer: Yes. You can add a floor plan image a separate feature button below the view screen on the tour window or you can include a floor plan as one of your images within the view screen on the tour window (additional charges may apply).
Question: Can I place a printable flyer on my tour?
Answer: Yes. If you have your own flyer, you can e-mail it to us and we can attach it to the tour for you or for additional price we will customize one of our templates for you.
Question: Where do you link the tours out to?
Answer: We will supply you with the links to your virtual tours so that you can place them onto your website and Realtor websites.